Safeguarding your assets
Segregation of Assets
Users’ assets are stored in a multi-signature cold wallet for enhanced security.
1:1 storage of users’ assets
Money Laundering Prevention and Identity Authentication
In addition to safeguarding users’ assets, BTCC also has a set of money laundering preventive (AML/CTF) measures.
No collateralising tokens for loans
Secure communication & login
Encrypted communication network
SSL: SSL encryption is used to protect your personal data. To see that our website is SSL encrypted, please click on the lock symbol in the URL bar.
In addition, all sensitive account information is encrypted at the data and system levels, and access is strictly monitored.
Two-factor authentication (2FA): You can set up two-step verification using your phone, email, or Google Authenticator.You can learn more about setting up 2-step verifications here.
For added security, the BTCC web version also has a login history section for users to view when and where they have logged in.
BTCC’s team of experts strictly implements internal and external system audits to ensure that BTCC is free from hackers.
Locked account from too many incorrect login attempts
If you enter the wrong password several times while logging in, your account will be locked.
You will also receive email or SMS notifications notifying you of this to protect your account from hackers.
Regulated and recognised worldwide
BTCC puts a strong emphasis on conducting business in various countries and regions under the premise of lawfulness and compliance. Currently, BTCC has obtained regulatory licences in a variety of countries. In the future, BTCC will also put a greater focus on business growth and compliance.
Crypto licence issued by the Financial Crimes Enforcement Network (FinCEN) in the USA
Crypto licence issued by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC)
Crypto licence issued by the Registrar of Legal Entities of Lithuania
Recognised by crypto info platforms
Regular maintenance and updates
To ensure the security of the platform system and optimise the user experience, BTCC undergoes maintenance and updates for the app and web platforms on a regular basis.
Users will be notified of each update. Please ensure that you can receive emails, push notifications, and text messages from BTCC.
Tips for better account security
☑ Use strong passwords, keep them safe, and change them regularly
Passwords that are cracked by attackers often use common words and phrases. Users are recommended to create a password of at least 8 characters, including upper and lower case letters, numbers, and symbols.
Regularly check your login history
Users can check their login history through btcc.com's account security page. If you find any unrecognised records or login IP, please change your password immediately, or contact customer support for assistance.
Use two-factor authentication (2FA)
When two-factor authentication is enabled, a special one-time verification code is required after entering the password. This way, even if your password is stolen, your account remains safe.At BTCC, you can use email, SMS or Google Authenticator to receive a verification code after entering your password.
Complete identity verification (KYC) as soon as possible
Not only can completing KYC allow you to use all the deposit and withdrawal functions and have a higher withdrawal limit, your BTCC account security will also be enhanced. Our customer support team will also be able to work with your inquiries faster.
Manage your addresses carefully
To prevent losing assets caused by transferring funds to the wrong address, users are recommended to use the “Add to address book” function to save the address you frequently use. Please make sure the address saved is checked and correct.
In more than 11 years of business in the cryptocurrency world, BTCC has never been hacked or experienced a single security breach. BTCC provides the highest level of security in the industry and will continue to uplift the security standard to create a more secure platform for all users.
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